Senior advisor has
multi-technology
There is a man who has a senior advisor position, his name is Kuwana and belongs engineering department, just recently his main task is customer service adviser so he is multiplayer who has experience with machine assembling, engineering, manufacturing. I sort of do everything troubleshooting, maintenance so he says "I am copyboy" with all smiles.
I was hired by the mid-career worker, a supervisor in the previous company knew president of Miroku of 4 generations ago and recommended to join in this company, at that time Miroku was in the middle of rapid growth, facing with the luck of manpower. I was said you should definitely come. I belonged with assembling section for one year from the enter, after that, I was assigned engineering dept absorbed by another dept. The experience in this dept makes me and my carrier.
It was the longest I stayed that dept for 30 years, the task of that dept setting, arranging machine, basically it was on-the-road, now new face works with senior, but when I was entered, even if I had no experience visiting company but I had to visit company with I only have a slip of phone number it was like a walk-in sales but I enjoyed myself in that time so no cell phone and pocket bell.
It was idyllic times with busy days
Clients are everywhere around the country. the arrangement of appointment, hotel reservation I had to do by myself. I had to contact our company with a collect call. after setting the machine, get familiar with the client and I was given dried squid was grilled, offered sake. One client was willing to lend me money when I headed to the client without having enough cash and told, “I only have 500 yen.” It was pastoral times. I visited all around the country with sub-section chief and section chief, each person went on the business trips by themselves, I had an opportunity to meet them once a year at the year-end party. It was going through the dizzying times. But as now almost machines are controlled by computers, I hardly ever go to visiting clients.
However, when I receive a phone call that the old machine does not a normal condition, I rush there. There are not a few old active machines but there are few people who can maintain. The customized machine we had created that has no manual and cannot be manualized. To confirming parts one by one while repairing that is the better way. After all, I am sure that I have to teach my experience to junior politely.
In severe situation but
we never say we can not do it
Step by step and one by one with politely would be the working method during Kuwana educated in the task, he never says I can not do it when he faces a difficult requirement from the client.
It is very difficult to meet customer's requirement but he explains that we can do until this point or the cause of issue is scheduling we require re-scheduling, to do our best in the limited situation that is the same thing under manufacturing and customer service. Each employee has been the same level in each task and keeps making an effort owes what Miroku is today.
Kuwana as a member of society gave and spent his lifetime in Miroku who has been thought a lot of knowledge inside and out, improved skill, see the world, that's the way he can say that.
Never forget the on-site feeling and principle and hand it on the next generation
He stands the place to see retirement day but he says I can do many things.
No matter what we must to need improving processing accuracy, we are trying to test to 0.1mm today too, think about changing spindle speed oil level to take aim to create the straight whole. Sometimes I receive consultation from customers, it is indispensable to visit the site to give advice as much as possible. My experiences and skill we have gotten is old style but if we have been in this field needs to understand, the new machine is built by technology has been handed down from generation to generation. to relay my knowledge, to protect Miroku tradition to the next generation is what I want to do.
